Astroworld Hoodie

Estimate Delivery Time and Process:

We believe in a fast and efficient delivery process for our valued customers. To ensure a smooth delivery process, please note the following:

• Order Processing: Orders are typically processed within 1-3 business days.
• Standard Delivery: Standard shipping usually takes 10-15 business days.
• Working Days: Our business days are Monday to Friday.
• Cut off: Orders placed after a specific cut-off time may be processed on the following business day.

Shipping Partners :

We make sure that our customer?s favorite products are shipped in perfect condition, undamaged, and on time. To dispatch our products, we use trustworthy and popular courier services such as DHL, FedEx, and USPS so that our customers receive the parcel happily at their doorsteps.

Order Tracking:

Tracking the order is easy! We recommend our customers keep an eye on the order through tracking ID and contact the courier company directly if there are any delays or issues like failed delivery attempts. Once we ship the order and provide you with the tracking ID through email, it is your responsibility to follow up with the courier company. If your order is held up or fails delivery attempts because you are not home, you will need to contact the courier company directly. Please note that after multiple failed delivery attempts, the courier may destroy the parcel, and we will not be responsible for that.

Import Duties and Taxes:

Customers within the US benefit from the fact that they are not entitled to pay customs charges. All orders are delivered on a Delivery Duty Unpaid (DDU) basis, meaning customers are liable for customs charges according to their country’s regulations. Some countries do not impose customs import charges because we dispatch the orders as gifts. We provide worldwide shipping at no additional cost to customers except for any customs charges that may apply.
It is important to note that customs or import duties vary from country to country, and some countries do not charge at all. Therefore, it is the customer’s responsibility to check their local customs policy. However, we are not responsible for the payment of local taxes or import duties, and the product prices do not include any taxes.
Here are some of the crucial points of our shipment policy to ensure a smooth delivery and better customer experience:

• Please double-check all the information you enter in the form, including your name, address, contact number, and mail address.
• We recommend checking your local customs regulations for more information on applicable duties and taxes.
• Once your order has been dispatched, we are unable to change the delivery address. If you need to redirect your parcel, you will need to contact the courier company directly.
• We may request the customer’s signature to confirm the safe delivery of your purchased product.
• For our customer’s safety and security, we do not deliver to APO, FPO, or PO box addresses.

Shipping Restrictions:

We ship to most countries, but certain restrictions may apply to specific locations. If the customer has any concerns about shipping to a specific area, please contact us for clarification before placing the order. If we cannot ship to your location due to legal restrictions or logistical challenges, we will notify you promptly and process a refund for the order. We are committed to ensuring a hassle-free shopping experience for our customers.

Order Modifications:

We understand that plans may change, but please note that modifying an order after it has been placed may not always be possible. If you need to make any urgent changes to your order, such as adjusting quantities, sizes, or shipping addresses, please contact our customer support team immediately. We will do our best to accommodate your request, but please be aware that order modifications may not be feasible once the order has entered the shipping stage.

Damaged Parcel:

We take pride in the quality of our products and try our best to ensure our customers’ complete satisfaction. However, If the customer has received a damaged, defective, or incorrect item, please contact our customer care service department within 30 days of receiving the parcel.
Also, note that to be eligible for our refund and exchange policy, please do not use the item or remove its tags otherwise, the parcel cannot be processed for a return or exchange. Additionally, check our refund and exchange policy page for further information.

Order Delays:

We are always here to provide our customers with the best shipping experience and are happy to deliver the products in a timely and efficient manner. But due to some uncertain reasons, the order can be delayed, such as:

• Delivery times may be impacted by unforeseen circumstances such as weather conditions, public holidays, unexpected events, covid-19, or natural disasters.
• The order could be delayed if you fill out the incorrect address.
• If our quality control department rejects your item, it is either sent back to the production department for repair or a new item is created. Keep in mind that this circumstance happens once in a while.
• Customs holds may cause delays in your order’s delivery.
• The order could also be delayed If the contact information is wrong.
• Delays may occur due to operational issues by the courier company.
• Order could be delayed if the customer has made any amendments to the order.

Contact Us:

If you have any questions regarding our shipping policy, please contact our customer support team for assistance customer.care@leatherlyhub.com.