Refund Policy
Last Updated: September 2026
At Star Jacket Maker, operated by STAR INSPIRED JACKETS, we want our customers to have a clear understanding of how refunds are handled.
This Refund Policy explains refund eligibility, refund processing procedures, and what customers can expect after an approved return.
Please review this policy together with our Return Policy before requesting a refund.
1. Refund Eligibility
A refund may be issued for eligible products returned according to our Return Policy.
Refund requests must generally be submitted within:
30 days of receiving your order
To qualify for a refund, returned products must:
• Be unused
• Be unworn
• Be unwashed
• Have original tags attached
• Be in original condition
• Be free from stains, damage, cuts, or alterations
Refunds may apply to orders involving:
• Defective products
• Damaged products
• Incorrect products
• Products that do not match the order description
2. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
• Order number
• Description of the issue
• Photos of the product and packaging when applicable
After reviewing your request, we will determine the appropriate resolution, which may include:
• Replacement
• Exchange
• Refund
3. Change-of-Mind Returns
If you change your mind, selected the wrong product, or no longer want an eligible item, you may request a return within the applicable return period.
For approved change-of-mind returns:
• The product must meet all return requirements.
• Customers are responsible for return shipping costs.
• Original shipping charges, where applicable, may not be refundable.
4. Customized Products
Customized or personalized jackets are generally not eligible for refunds or returns unless:
• The product arrives damaged.
• The product is defective.
• The product received is different from the order placed.
5. Refund Request Process
To request a refund, please contact our customer support team:
Email: customer.care@starjacketmaker.com
Please include:
• Order number
• Customer name
• Product name
• Reason for refund request
• Photos or supporting information when applicable
Our team will review your request and provide further instructions.
Please do not send products back before receiving return instructions from our customer support team.
6. Return Inspection
Once the returned product is received, it will be inspected to confirm that it meets the return requirements.
If the product meets the eligibility conditions, the refund process will begin.
If the returned item does not meet the required conditions, the refund request may be denied.
7. Refund Processing Time
Approved refunds are generally processed within:
3 business days after approval
After the refund has been issued, the amount may take:
5–14 banking days
to appear in your account depending on your bank, card issuer, or payment provider.
8. Refund Method
Approved refunds will be issued to the:
Original payment method used for the purchase
We cannot guarantee refunds can be issued to a different payment method.
9. Restocking Fee
A 10% restocking fee may apply to approved returned items where applicable.
10. Order Cancellation Refunds
Customers may request order cancellation before shipment.
Cancellation requests should be submitted as soon as possible.
Cancellation terms:
• Orders canceled within 24 hours of purchase may receive a full refund.
• Orders canceled after 24 hours but before shipment may be subject to a deduction.
• Orders already dispatched cannot be canceled and must follow the return process.
11. Payment Issues
If you believe there is an incorrect charge or payment-related issue, please contact us before initiating a payment dispute.
Please provide:
• Order number
• Payment details
• Description of the issue
Our team will review the matter and assist where possible.
12. Contact Us
If you have questions about refunds, please contact us.
Star Jacket Maker
Operated by STAR INSPIRED JACKETS
Business Address:
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Email: customer.care@starjacketmaker.com
Phone: +44 7877 193855
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM
We aim to respond to customer emails within 24 business hours, Monday through Friday. Messages received during weekends or public holidays will be answered on the next business day.
