Shipping Policy
Last Updated: September 2026
At Star Jacket Maker, operated by STAR INSPIRED JACKETS, we are committed to providing a clear and reliable shipping experience for our customers.
This shipping policy explains our shipping process, order processing times, delivery estimates, tracking information, shipping responsibilities, and other important delivery details.
Shipping Locations
Star Jacket Maker ships products to customers worldwide.
We offer standard international shipping, and available shipping options may vary depending on the destination, product availability, and delivery service availability.
Order Processing Time
After your order is successfully placed and payment is confirmed, our team begins processing your order.
Orders are generally processed within:
1–3 business days
Business days are:
Monday – Friday
Orders placed after 6:00 PM may be processed on the next business day.
During processing, we may:
• Confirm order details
• Verify payment
• Prepare your product
• Complete quality checks
• Arrange shipment
Once your order has been shipped, you will receive shipment confirmation and tracking information where available.
Delivery Time
After your order has been processed and shipped, delivery usually takes:
10–15 business days
Delivery times may vary depending on:
• Destination country
• Courier operations
• Customs processing
• Weather conditions
• Public holidays
• Unexpected transportation delays
Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our reasonable control.
Shipping Costs
We offer free shipping on all orders of $69 or more.
For orders under $69, a flat shipping fee of $10 will apply.
The applicable shipping charge will be clearly displayed at checkout before you complete your purchase.
Shipping Partners
To provide reliable delivery services, Star Jacket Maker may work with trusted shipping providers, including:
• DHL
• FedEx
• USPS
The shipping provider used for your order may depend on your location, package requirements, and availability.
Order Tracking
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
You can use the tracking number to monitor your shipment progress.
Please note that tracking information may take some time to become active after shipment.
Import Duties and Taxes
International orders may be subject to customs duties, taxes, or import fees depending on the destination country's regulations.
Any applicable customs charges are the responsibility of the customer unless otherwise required by applicable law.
Customers are encouraged to check their local customs regulations before placing an order.
Customer Shipping Responsibilities
Customers are responsible for providing accurate shipping information, including:
• Full name
• Complete delivery address
• Email address
• Phone number
Please carefully review your information before completing your order.
Star Jacket Maker is not responsible for delays caused by incorrect or incomplete shipping information provided by the customer.
Address Changes and Order Modifications
If you need to update your shipping address or modify your order, please contact us as soon as possible.
We will make reasonable efforts to assist, but changes may not be possible after the order has entered processing or shipment.
Once an order has been dispatched, delivery changes must be handled directly with the shipping carrier where possible.
Delivery Delays
Although we work to provide timely delivery, delays may occur due to circumstances including:
• Severe weather
• Public holidays
• Customs delays
• Courier service interruptions
• Incorrect address information
• High shipping volumes
• Other unexpected events
If your order experiences an unusual delay, please contact our customer support team for assistance.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order.
Please provide:
• Order number
• Description of the issue
• Photos of the product and packaging when applicable
Our team will review your request and provide the appropriate solution.
Contact Us
If you have questions about shipping, delivery, or your order, please contact us.
Star Jacket Maker
Operated by STAR INSPIRED JACKETS
Business Address:
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Email: customer.care@starjacketmaker.com
Phone: +44 7877 193855
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM
We aim to respond to customer emails within 24 business hours, Monday through Friday. Messages received during weekends or public holidays will be answered on the next business day.
