Return Policy
Last Updated: September 2026
At Star Jacket Maker, operated by STAR INSPIRED JACKETS, we want our customers to have confidence when shopping with us. This return policy explains the conditions for eligible returns, return requirements, and the process for requesting a return.
Please review this policy carefully before submitting a return request.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, the product must:
• Be unused
• Be unworn
• Be unwashed
• Be in its original condition
• Have all original tags attached
• Be free from stains, cuts, damage, or alterations
• Be in resalable condition
Returns may be accepted for products that are:
• Damaged
• Defective
• Incorrectly shipped
• Different from the product ordered
Returns for color or design concerns may be accepted only if the product is unused and meets all return requirements.
2. Customized Products
Customized or personalized jackets are not eligible for return or exchange unless:
• The product arrives damaged
• The product is defective
• The product received is different from the ordered item
3. Size-Related Returns
Customers should carefully review the size chart available on each product page before placing an order.
If you are unsure about your size, please contact our customer support team before purchasing. We may assist with sizing guidance or custom measurement requests where available.
Returns caused by incorrect size selection may not be accepted if the product was made according to the customer's provided order details.
4. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us as soon as possible.
Please provide:
• Order number
• Description of the issue
• Photos of the product and packaging when applicable
Our team will review your request and provide the appropriate solution, which may include:
• Replacement
• Exchange
• Refund
5. Return Shipping Costs
For approved returns:
• Customers are responsible for return shipping costs.
• Customers must use a trackable courier service.
• Return tracking information should be shared with our customer support team.
For damaged, defective, or incorrect items, return shipping arrangements will be reviewed based on the circumstances of the case.
6. How to Request a Return
To request a return, please follow these steps:
Step 1: Contact Our Support Team
Email us at:
customer.care@starjacketmaker.com
Please include:
• Order number
• Customer name
• Product name
• Reason for return
• Photos or supporting information when applicable
Step 2: Receive Return Instructions
Our customer support team will review your request.
If approved, we will provide the appropriate return instructions and return address.
Please do not send any product back before receiving return instructions from our team.
Step 3: Send the Return
Ship the product using a trackable courier service and keep your tracking information until the return process is completed.
7. Return Inspection
Once the returned product is received, our team will inspect the item to confirm that it meets the return requirements.
If the product does not meet the eligibility conditions, the return request may be denied.
We will notify you after the inspection is completed.
8. Exchanges
If you would like to exchange your product, please contact our customer support team.
Exchange availability depends on:
• Product availability
• Product condition
• Applicable return requirements
Customized orders are not eligible for exchange unless the product arrives damaged, defective, or incorrect.
9. Restocking Fee
A 10% restocking fee may apply to approved returns where applicable.
10. Contact Us
If you have questions about returns, please contact us.
Star Jacket Maker
Operated by STAR INSPIRED JACKETS
Business Address:
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Email: customer.care@starjacketmaker.com
Phone: +44 7877 193855
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM
We aim to respond to customer emails within 24 business hours, Monday through Friday. Messages received during weekends or public holidays will be answered on the next business day.
